Online Store

The company hereby undertakes to protect the privacy of its customers. All statements and personal information that are fed onto the site will be kept confidential in accordance with the law.

All correspondence including emails received by the company's website will be held in the strictest confidence. Correspondence and emails received by the company may be used by the company to send newsletters and promotions to customers. At any given moment the customer has the right to remove the user's name and / or email address from the mailing list.

All information on this site does not constitute a recommendation or substitute for medical advice.

This website offers general information about our products and is not a substitute for medical diagnosis or treatment of personal health or medical conditions. This website does not provide information for medical treatment. In such instances, it is recommended that a consultation with a medical professional is arranged.

At the time of registration the applicant agrees to read and accept the Terms & Conditions as laid out by the company. After the registration, no claims against the company and / or its representatives and / or its operators other than a breach of the obligations of the company or its representatives or its operators in accordance with these Terms & Conditions.

This website will make every effort to provide accurate information, however the company cannot be held responsible for any errors, inaccuracies, incomplete information etc. which may appear in the information provided.

We will do its utmost to ship the products quickly while maintaining product quality and packaging until the arrival at the customer.

In addition, each order having product from Alona Shechter will be sent via EMS PLATINUM service, or by EMS standard, depending on the location of the recipient. The service is door to door. Although the service is door to door, there may be instances where this is not possible. In such circumstances, delivery will be made to the recipient's mailbox. Please note that a signature may be required on receipt of the shipment.

Orders will be dispatched 2 working days after receipt of payment. The Company will make every effort to process and deliver all orders in the shortest possible time. In most cases, customers can expect to receive their goods within 3 - 7 working days after receipt of payment. However, the company cannot be held responsible for deliveries up to 21 days whereby no claim for a refund will be entertained.

The Company takes no responsibility for delays caused by courier services including strikes, holidays etc. We will do everything in our power to enable our customer's peace of mind and will endeavor to send information regarding tracking numbers in order for you, our customer, to track your order online.

The company cannot be held responsible for any defect or damage which may occur during shipping. Should the customer notice that goods are damaged, incomplete, wet or in any other way unacceptable, we recommend that you refuse to accept it. Packages damaged or lost by the shipping company remains the responsibility of that company. The company has insurance cover on all consignments. In the case of non-receipt of the package, the company will do its utmost to ensure that the customer receives the products ordered quickly and without loss.

Please note that cash refunds will only be allowed in cases of products being defective, broken, incomplete or damaged before delivery. Should customers wish to return a product for any other reason, it must be done within 30 days from the date of leaving the warehouse.

Address: 1 Place Ville-Marie, office 2001, Montréal, QC, H3B 2C4, Canada

Email: info@callasladivine.com